Connect Hostaway

Connecting Hostaway lets HeidiFi import your listings as venues and keep them in sync — so you don't have to re-enter property details by hand. The whole process takes about 2 minutes.

You'll do two things: create API credentials in Hostaway, then paste them into HeidiFi.

Step 1 — Create your Hostaway credentials

1. Log in to your Hostaway dashboard.
2. Go to Settings → Hostaway Public API.
3. Click Create to generate a new set of API credentials.
4. Hostaway will show you two values: an Account ID and an API Key.

Step 2 — Connect them in HeidiFi

1. In HeidiFi, open the Captive Portal.
2. Go to Integrations.
3. On the Hostaway card, click Connect.
4. Paste your Account ID and API Key into the form.
5. Click Connect.

That's it — your account is now linked. ✅

Step 3 — Import your listings as venues

Once Hostaway is connected, you can pull your properties in:

1. Go to your Venues.
2. Click Add venue → Import from Hostaway.
3. Pick the listings you want and import them.

Each imported listing becomes a venue you can manage Wi-Fi access points and guest splash screens for. To refresh details later, use the Sync button on a venue (or Sync all).

Troubleshooting

• "Invalid credentials" when connecting — Double-check that you copied the full API Key with no extra spaces, and that the Account ID matches. If you're unsure, create a fresh set in Hostaway (Settings → Hostaway Public API) and try again.
• My listings aren't showing up — Make sure the listings are active in Hostaway, then click Sync all on your Venues page.
• Sync says "paused" — Your credentials may have expired or been revoked in Hostaway. Reconnect from Integrations to resume syncing.

Need a hand? Contact us and we'll help you get connected.